In brief: We are Yourtradinghero (“Yourtradinghero ,” “we” or “us”). We respect your privacy and work hard to protect the confidentiality of information that you give us. We will share your personal data with third parties only in the event that it’s needed for the provision of services and data you have requested (explained in detail in this privacy policy). Updates We may update this privacy policy at our discretion from time to time by posting a new version on our website. You should check our website occasionally to ensure any changes are suitable for you. The current version of this privacy policy was modified on January 2, 2024 Personal data that we collect User Accounts: If you decide to create an account with Yourtradinghero , you will need to provide us some personal data so we can provide you with the services. Currently, during the registration you will be required to provide: Email Username First name Avatar *Optional Orders: When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your full name, billing address, payment information (including credit card numbers, email address, and phone number).This information is collected by our payment processor and solely kept for billing purposes. Contact Data: We might process any personal data you provide us when communicating with us via email, live chat or phone for the purpose of better being able to assist you. Cookies and other technologies: Correspond to data files that are placed on your browser and often include anonymous unique identifiers. Log Files: Correspond to user actions upon interacting with the website or mobile app. This is used to understand how users use the product for us to better the services or to assist a user with any issues encounters. Device Information: We collect the following information about the devices you use to interact with our services: IP address of the device (from which we can also infer the country you are connecting from), operating system, and browser version. We collect this information to prevent spam and abuse of our services. IP addresses may be considered personal data in certain jurisdictions, and will be treated in accordance with this privacy policy. Analytics: When you are using our Website, mobile and desktop applications, or widgets we provide to another site, we may collect analytics information automatically. This information may include your general device information, device identifiers (for example, Google Advertising ID, if you are using an Android device, or Advertising Identifier (IDFA), if you are using an iOS device), network information, website, and application interaction events. We collect pseudonymous data only and this analytic information does not include any personal identifiable information from your profile. We use this information to analyze and improve the work of our services and applications, and to develop, test, and improve our service further. For this purpose, we may use internal analytic as well as third party service providers. For further details about our use of third-party service providers, please refer to the Analytics providers section below. How do we use your personal information? We will process your personal data as necessary for certain legitimate business interest, which include the following: Profile Correspond to the set of information for each individual product usage preference. User settings (such but not limited to charts, privacy, portfolio, reports, trade grouping, fees, spreads, widgets and more). This information is kept solely for the purpose of customizing the user’s experience when using the website, applications, or user account. We do not share private settings with any third party. User account and profile operations We use your contact details, such as username, email address, first name, in the following ways: to authenticate your user account, ensure its security along with the security of our services, and to prevent spam, fraud, and abuse; to acknowledge, confirm, and deal with your user account; to send all new users a welcome activation email to verify their email address; (For Paid Users) to provide you with subscription services and contact you regarding your use of such services. This is necessary for us to implement your requests; and User account deleting You may refuse to use our Website and/or application and may ask us to delete your account in the Profile settings. Your account will be deleted immediately together with any subsequent personal data you have supplied to us or we have collected. This action is irreversible. Backups from our system might have partial chunks of your personal data. These chunks will be deleted automatically 30 days after the deletion took place. Customer Service When you contact our customer service team, we might use the data that we have collected from you, together with any extra information you might have provided to customer service to properly solve any issues you might encounter. When would we share personal information We share your personal data with third parties in the following situations: Payment Information: Pais Users must provide payment information (name, payment card information, full address and phone number). This information is used for billing purposes and only processed by our payment processor. Yourtradinghero affiliated business: We share the unique anonyms id of the transaction to track referrals. Analytics providers: We might use third party services provider to monitor and analyze the use of our services and mobile applications. Google Analytics: We might use Google Analytics on the website and in conjunction with the widgets we provide. For more information on Google Analytics privacy practices, you can check here. Analytics services for mobile application that we might use: Firebase: a development and analytical platform provided by Google. For more information on what type of information is collected, please visit the Google Privacy web page. Business transfer: If we sell our business or our company assets are acquired by a third party, personal data held by us about our general account users, subscription account users or customer may be one of the transferred assets. Administrative and legal reasons: If we need to disclose your personal data to comply with a legal obligation and/or judicial or regulatory proceedings, a court order or other legal process, to enforce our Terms of Use, House Rules or other applicable contract terms that you are subject to, or to protect us or our contractors against loss or damage. This may include, but is not limited to, exchanging information with the police, courts or law enforcement organizations. Advertising: We might use remarketing and tracking features. Remarketing allows us to display advertising in a more targeted manner in order to present advertisement of interest to users, based on their activity on other websites. Tracking features allows us to collect information about ad click and impressions and certain actions upon users interacting with our website and mobile application. Public information on our site Public Profile Upon creating an account with us, all your information by default is set to private. Meaning no one else have access to view your information. You can decide to share trade(s) with the public if you wish. Upon doing so, anyone could access the trade(s) you decide to share. You are in control to decide which data points if any, you would like to share. For example, you can decide to share your profit and loss or just your return %. You can control this under your privacy settings. Public Content Our services allow those with registered user account to share trades with the rest of the internet via our sharing feature. By using our sharing features, you grant irrevocable, perpetual, and royalty free license to publish and disclose the content, as well as the username of the author, which makes you identifiable. Security of personal data We use technical and organization procedures to protect your personal data and required third party with who we work to do the same. We also do our best to protect user information offline. All of our users’ personal information is restricted to our offices. Only employees who need to see the information to perform their jobs are allowed to access it. The servers that store personal data are located in a secure environment in a locked facility. We are constantly improving the ways we secure, store, and process the data we collect, including the addition of physical security measures that help us counter unauthorized access to our systems. However, no method of electronic transmission or storage is 100% secure. Therefore, we cannot guarantee its absolute security. Children and sensitive personal data This website and mobile apps are not directed to children under the age of 18. We do not knowingly contact or collect personal information from children below age of 18. Contact us For more information about our privacy policy practice, if you have any questions, or if you would like to make a complaint, please contact us by info@Yourtradinghero.com